Returns & Exchanges
At Mosaic Foods, we stand behind the quality of our meals and want you to love every bite. If your order arrives damaged or you are unhappy with your experience, please contact us within 14 days of delivery for a full refund or replacement.
Inspect Your Delivery
Check your package upon arrival to ensure all frozen meals are present and the dry ice has kept the contents at a safe temperature.
Document Issues
If there are any damaged containers or quality concerns, please take a clear photo of the items to help our team improve our packaging process.
Contact Support
Email our customer experience team at [email protected] with your order number and a brief description of the issue.
Receive Resolution
Our team will review your request within 24 hours and issue a credit to your original payment method or schedule a replacement shipment at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing